Policies

Shipping Policy

All orders are processed and shipped through our book distributor, Lakeside Book Company.

• Orders are typically processed within 1–3 business days after payment is received.
• Once your order has shipped, you may receive tracking information via email if available.
• Shipping times vary based on your location and selected shipping method.
• We are not responsible for delays caused by carriers, weather, customs, or other circumstances beyond our control.

Please ensure that your shipping address is accurate when placing your order. You will have to contact us at ashland.orders@lakesidebook.com if you entered an incorrect address or for shipping customer service. We cannot guarantee changes to shipping information after an order has been submitted.

To be eligible for a return:

• Items must be returned in their original condition.
• Returns must be requested within 14 days of delivery.
• Proof of purchase may be required.
• Digital items are non-refundable.

Return Processing

Once your return is received and inspected through our distributor:

1. The returned item will be processed and added back into available inventory.
2. They will review the return to determine refund eligibility.
3. If approved, a refund will be issued to your original payment method through Shopify.

Please note that refunds may take several business days to appear on your account, depending on your financial institution.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error or a damaged/defective product.
• We recommend using a trackable shipping service for all returns.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our distributor within 14 days of delivery. We will work with you to resolve the issue as quickly as possible.